SHIPPING TERMS AND CONDITIONS 

@mybeautytreasures.com.au

DELIVERY COSTS 

$8 Flat rate shipping - ACT, NSW, SA, TAS, VIC, QLD -all areas

FREE shipping on all orders $35 or more.

$8 Flat rate shipping -NT,WA -all areas

FREE shipping on all orders $35 or more.

FREE shipping nationwide on all orders for CREATE YOUR OWN BEAUTY BOX.

 Delivery cost disclaimer ***

For CHANGES and RETURNS a delivery charge will apply unless stated otherwise. Mybeautytreasures.com.au reserves the right to amend these terms and conditions without prior notice.

Delivery times

Though very speedy, mybeautytreasures.com.au does not currently offer an express or guaranteed overnight delivery service. When an order is made online, we at mybeautytreasures.com.au will do our best to have your orders processed and dispatched as quickly as possible. We only process and dispatch orders from Monday to Friday excluding public holidays. We do not process and dispatch orders on the weekend. During peak periods, for example Christmas, our processing time may be longer.

We do not deliver to PO Boxes, locked bags or parcel lockers and deliveries are not made on weekends or public holidays as they apply nationally and to each State. We provide customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.  

All parcels will have a tracking number. Parcels will only be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. Mybeautytreasures.com.au holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.

Where a parcel is marked “signature on delivery” the delivery agent will require a signature to deliver the parcel.  The signature is a record only of delivery to the address on the label, mybeautytreasures.com.au is not responsible for ensuring delivery to a particular recipient at an address.

If there is no-one in attendance to authorise receipt of the parcel, the delivery agent will leave a card and return the parcel to the depot where it will be held until instructions to re-deliver are provided.  If no instructions are provided within 5 days the parcel will be returned to mybeautytreasures.com.au.

Mybeautytrasures.com.au will make one attempt to re-deliver the parcel free of charge. The re-delivery must be either “ATL” or for delivery to a parcel collection location.

If the first re-delivery attempt is unsuccessful, then the Customer must arrange to collect the parcel from the courier or pay for a new delivery.  We rely upon the delivery details provided by the customer, if an item is not accepted for delivery the parcel will be returned to us.

STANDARD DELIVERY TIMES

Our warehouse processing and delivery times will vary depending on your location.

* Due to Covid-19 pandemic, our standard delivery times maybe altered. Upon confirmation of your order, you will be issued a tracking number where you are able to view your delivery details.

New South Wales

SYDNEY  1-3 DAYS

REGIONAL AREAS 3-5 DAYS

Australian Capital Territory (ACT)

CANBERRA  2-3 DAYS

Victoria

MELBOURNE 2-3 DAYS

REGIONAL AREAS 3-5 DAYS

South Australia

ADELAIDE  2-3 DAYS

REGIONAL AREAS  3-5 DAYS

Tasmania

HOBART 3-7 DAYS

REGIONAL AREAS 3-7 DAYS

Queensland

BRISBANE 2-3 DAYS

REGIONAL AREAS 3-5 DAYS

Northern Territory

DARWIN  7-14 DAYS

REGIONAL AREAS UP TO 2 WEEKS

Western Australia

PERTH 7-14 DAYS

REGIONAL AREAS UP TO 2 WEEKS

Disclaimer: Note that deliveries to remote areas may take longer and we may not deliver to some areas determined by our courier provider.

TRACKING ORDERS 

Mybeautytreasures.com.au keeps our customers up to date on the location of their parcel automatically, if you include your email address. All orders will be given a tracking number and customers will be able to view detailed tracking updates.

Customers will get an email notification when:

1. Parcel is picked up
2. Parcel is delivered

In case of returns, cancellations and changes, customers will have up to date information on

1. Redeliveries
2. Addressing errors or spelling mistakes
3. Collection information

RETURNS

Mybeautytreasures.com.au will not arrange for the collection of goods on weekends or public holidays as they apply nationally, and to each State. We will endeavour to pick up the parcel on the day specified, however, we do not provide a particular time for collection, nor do we call ahead to confirm that we are on our way.

All parcels must be ready for collection on the designated date, including having a unique delivery label attached. If a parcel is not ready when the courier arrives for collection, the delivery will be considered futile and the delivery fees will be forfeited. We will only collect parcels from the location specified in the pickup instructions. Parcels left unattended for collection are left at the responsibility of the customer.Mybeautytreasures.com.au does not have liability for any loss or damage that occurs to unattended parcels.  

Our delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe.  If this occurs, mybeautytreasures.com.au will attempt to contact the sender and/or the receiver to make alternative arrangements, failing which the parcel will be returned to mybeautytreasures.com.au.

CANCELLATIONS AND CHARGES

Cancellations and changes to the delivery information cannot be made on the day of collection even if the parcel has not been dispatched. If a change to the delivery address arises, a delivery charge will apply. We cannot guarantee that we will be able to communicate the new address to the delivery agent.  

FORCE MAJEURE

Except for obligations to make payment, non-performance by any Party will be excused to the extent that performance is rendered impossible or impractical by acts of God, lightning strike, earthquakes, floods, storms, explosions, fires and any natural disaster, acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage and revolution or governmental acts, orders or restrictions.

GENERAL

If any provision of this Agreement is invalid under any law the provision will be deleted from the Agreement and the remaining provisions will remain in full force and effect.  This Agreement shall be governed by and construed in accordance with the laws of New South Wales and Australia and the parties agree that any claim arising out of this Agreement will be heard in New South Wales.